Question / Answer

To create an account, click here.
Simply fill in your information and validate it. Your account is created, which will allow you to place an order. Don't forget your password, which will be necessary every time you want to access your account.

To access your account, simply click on "My Account" and identify yourself with your email address and password, chosen at the time of the creation of your account.

Once in your account, you can modify:

• your personal information: click on "See my personal information"
• your Newsletter subscription: click on "See my Newsletter subscription".

You can change your information directly in your account by clicking here. . Your following orders will take into account these modifications.
Attention: the modifications will be taken into account exclusively for your Internet orders. To receive orders by post or telephone at a new address, simply communicate your new address to Customer Services, who will then update your address. :

• by email, by clicking here (response in 48 hours)
• by telephone: 0870 333 1963 from Monday to Saturday, 8am-8pm

To recover your password, simply click here and enter your email address in the field "Forgot your password?". You will receive an email with a new password.

In order to protect your personal information and in order to avoid the use of your account by another, your account will be blocked after 3 incorrect attempts to access it. If this is the case, simply contact Customer Services, who will proceed in unblocking your account.

• by email, by clicking here (response in 48 hours).
• by telephone: 0870 333 1963 from Monday to Saturday, 8am-8pm.

You can contact our Beauty Advisors, who will be delighted to respond to your questions:

• by email, by clicking here (response in maximum 48 hours, from Monday to Saturday).
• by telephone: on 0870 333 1963, Monday to Saturday, 8am to 8pm.