Security and confidentiality

Dr. Pierre Ricaud would like to remind you of our promise to scrupulously respect the trust that you choose to place in us. In order to serve you better, we collect a certain number of your personal details so that we can tailor our services to your needs.
For example, your name and address are needed in order to deliver your parcels and promotions. Your telephone number enables us to contact you in order to inform you of a situation pertaining to your order, a complaint or any information requested, but also to secure your personal information. Your email address enables you to receive a reply to your request and, if you wish, to stay informed by Newsletter of our new products and online promotions.
All the nominative information communicated to us is kept strictly confidential.

Our company uses your personal details in order to process your order, to offer you the services you have signed up for, and to send you commercial offers. To allow you to receive offers from our partners, whether by post or telephone, we may communicate your information. If you wish, you may also benefit from our partners' offers by e-mail. In accordance with the French law of 6th January, 1978, you have the right to access or modify your personal information, or to stop receiving Dr. Pierre Ricaud or partner offers by sending your first and last name, full address, and customer number if you have it, by e-mail to contactus@ricaud.com, or by post to Laboratoires Dr. Pierre Ricaud, 1 Apollo Rise, Southwood, FARNBOROUGH GU14 OGT.

Our site is also designed in such a way as to be particularly attentive to the needs of our customers. This, among other things, explains why we make use of cookies. The purpose of cookies is to signal your visit to our Site. Our site uses cookies for the sole purpose of improving the personalised service provided to you. However, you may configure your Internet navigator in order to refuse cookies or to modify the parameters of acceptance of cookies.

Our Newsletters give their identity and the nature of their communication in their subject line.
They offer you the possibility to refuse future communication by simply clicking on a link especially conceived for this purpose at the bottom of the page of each Newsletter.

In the case of prospecting by email people never having had previous commercial contact with Dr. Pierre Ricaud, we ensure that the e-mailing lists have been obtained fairly and legally. This means that the addressee is aware that his or her address may be used by a third party and has the possibility to refuse the sharing of his or her address. Furthermore, we verify that any e-mailing list used has been declared to the CNIL (see above).